Advanced Document Concepts, located in Chico, CA, is a locally owned and operated company that specializes in offering a range of award-winning Kyocera Copiers and digital Multi-Functional Devices. Established in 1955 as AB Dick Products Company of Chico, the business transitioned from analog to digital technologies in 2001 to keep up with the changing landscape of printing and copying. The company has maintained a strong focus on providing top-notch service and products to its customers over the past 56 years.
With a team of 9 certified factory-trained technicians, including 2 network specialists, Advanced Document Concepts boasts an average technical staff tenure of 18 years. The company also prides itself on its extensive inventory of parts and supplies, valued at over $400,000, ensuring quick service and repair responses to customers in need. Additionally, their state-of-the-art dispatch process allows for an average on-site response time of 3 business hours, with an impressive first-call fix rate of over 90%.
Committed to customer satisfaction, Advanced Document Concepts guarantees the quality of all equipment sold, leased, or rented, promising freedom from manufacturing defects. Emphasizing local ownership and focus, the company strives to provide efficient and reliable document solutions to its clientele, backed by a legacy of service excellence and commitment to the Kyocera family of products.
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