Advanced Feedback is a top-rated mystery shopping company based in San Diego, CA. With over 2 million business evaluations since 1991, they are an industry leader in providing detailed in-person evaluations, phone shops, and video mystery shopping services. They offer customizable solutions for a wide range of industries, including automotive, education, financial, healthcare, hospitality, real estate, restaurant, retail, storage, and more.
With a focus on improving the customer experience, Advanced Feedback helps businesses achieve their greatest potential by providing objective performance metrics and unbiased insights into customer service and sales performance. Their team of experienced evaluators pose as customers to complete customized surveys and inspections, while their video mystery shopping service allows businesses to experience firsthand interactions between employees and customers. Through their comprehensive suite of customer experience solutions, Advanced Feedback helps businesses increase customer satisfaction, improve sales margins, and drive positive reviews and increased traffic.
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