Touchpoint Guru, based in San Rafael, CA, is a consultancy led by Hank Brigman, a seasoned consultant and author specializing in customer experience management. With a focus on improving outcomes and Key Performance Indicators (KPIs) through a unique Journey Approach, Hank Brigman offers services such as CX strategy development, coaching, workshops, and speaking engagements. With a background in managing customer experiences in demanding environments, Hank Brigman brings a wealth of expertise to help organizations compete and succeed in the journey economy. By shifting internal focus from siloed tasks to enhancing customer journeys, Touchpoint Guru aims to drive quantifiable improvements in customer satisfaction, employee retention, and overall business performance.Generated from the website