Illumination Hospitality Group, based in Sonoma, CA, specializes in educating and training winery employees in customer service for tasting room tours. Owner Pamela Personette, a trained educator, conducts workshops at various wineries and educational institutions, using a Montessori-inspired teaching approach.
With a focus on enhancing the customer experience in the wine industry, Illumination Hospitality Group offers tailored training programs that aim to elevate the level of service provided by winery staff. Pamela Personette's expertise and extensive experience contribute to the company's commitment to excellence in customer service education.
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