CAPP is a program established by Governor Newsom and the California Legislature to provide financial assistance to California energy utility customers who have accumulated past due energy bill balances during the COVID-19 pandemic. The program aims to reduce these debts by allocating federal funding from the American Rescue Plan Act. Customers do not need to apply for assistance as the credit is automatically applied to eligible accounts. In addition, CAPP has implemented four phases of implementation to ensure the smooth distribution of benefits to customers. The program also prioritizes assistance to residential customers with past due balances who are at risk of disconnection due to nonpayment. CAPP provides customer protections, such as the suspension of service disconnection for customers with arrearages while pending applications are reviewed and approved by the Department of Community Services and Development (CSD).Generated from the website

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