The County of Alachua Public Defender in Gainesville, FL, serves as an agent for various local and state agencies, offering a diverse array of services to the public. From handling property taxes, driver's licenses, and vehicle registrations to providing birth certificates and concealed weapon licenses, the office manages approximately $390 million annually in taxes and fees distributed among 25 taxing authorities.
The Tax Collector's office has garnered recognition for its commitment to performance excellence, exemplified by being awarded the prestigious 2022 Governor’s Sterling Award for management and operational excellence. Through innovative practices and a culture of continual improvement, the office utilizes an internally developed automated information management system named “JARVIS” to ensure data-driven decisions and enhance organizational efficiency.
With a strong focus on customer satisfaction and operational efficiency, the Alachua County Tax Collector's office boasts impressive statistics, including over 80% of customers receiving service within 15 minutes and high ratings for transaction accuracy and workforce satisfaction. The office's dedication to excellence and continual improvement is underscored by its clean external audits and below-budget costs, showcasing a commitment to providing quality service to the community.
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