Founded in 1993, Interactive Response Technologies is a provider of customer contact and domestic, nearshore and offshore call center programs. Its services include inbound and outbound voice, e-mail and live agent chatting. The company operates call centers in Florida, Texas and Oklahoma and employs over 2,700 professionals. Its inbound services include inbound retention, sales, credit card acquisition, order processing and technical support. Interactive Response Technologies outbound process includes appointment setting, collection, account management and lead generation solutions. The company also provides business process outsourcing and knowledge transfer solutions. It serves the insurance, health care, advertising, transportation, retail, utility and telecommunications industries.
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