Voxgen, a UK-based leader in bot strategy and design, has recently been acquired by Waterfield Tech, a prominent company specializing in conversational AI and CX technology and services. This acquisition strengthens Waterfield Tech's position as a leader in the industry, allowing them to better address the growing opportunities in various sectors such as retail, healthcare, government, and other B2C industries related to AI in the contact center.
With Voxgen's expertise in bot strategy and design, Waterfield Tech's conversational AI practice is now more equipped to help clients connect with customers through a comprehensive and personalized consumer experience. Led by Kerry Robinson, an Oxford physicist with a Masters in Artificial Intelligence and over 20 years of experience in conversational AI, the team aims to assist companies in delivering an exceptional customer experience and maximizing the return on investment from their conversational AI investments.
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