Workflow Concepts LLC is a leading provider of advanced contact center solutions, specializing in engineering, implementing, and supporting Cisco UCCX and Webex Contact Center. With an exclusive focus on delivering exceptional customer service, they offer a range of services including real-time reporting, work-from-home agent capabilities, screenpop integration, agent texting, callback virtual hold, voicemail queue management, call pick systems, and customer journey tracking. Their expertise in contact center design and implementation, along with their guaranteed success and managed service programs, make them a trusted partner for businesses seeking to enhance their customer experience. With a commitment to excellence, Workflow Concepts LLC offers comprehensive training programs for UCCX administrators, finesse supervisors, agents, and Cisco Unified Intelligence Center. Their partner bundles encompass everything from discovery workshops to call flow design, script development, testing, training, and go-live support. Serving a diverse range of clients, Workflow Concepts LLC is dedicated to improving customer journeys, increasing agent productivity, and providing exceptional support that exceeds expectations.Generated from the website

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