NexRep is a virtual contact center company based in Portland, ME, that focuses on creating exceptional customer experiences through a high quality, high performing workforce of work-at-home agents. With a mission to bring a human focus to the contact center industry, NexRep empowers its agents with the tools, processes, and knowledge required to consistently deliver world-class customer engagements across all communication channels.
By sourcing highly skilled and dedicated agents across 33 states, NexRep offers a flexible and diverse workforce not typically available to traditional contact center outsourcing partners. Each agent is dedicated to a single client and equipped with the necessary tools, technologies, and certifications to deliver superior results from the comfort of their own homes. With a commitment to enhancing work-life balance and providing interesting work opportunities, NexRep has become a leading player in the virtual contact center industry.
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