STN Inc, located in Crofton, MD, specializes in precision mystery shopping and customer experience solutions for national and regional brands. Through mystery shopping and assessment solutions, they help brands enhance customer experience, streamline operations, and ensure compliance.
With a purpose-built methodology, STN Inc delivers outcome-oriented insights to empower customer-centric brands to drive measurable improvements and outperform the competition. They offer a range of services including mystery shopping, customer and employee experience surveys, CX analytics, and reporting, catering to various industries such as retail, restaurants, financial services, healthcare, and consumer products.
STN Inc's commitment to providing customized solutions for each client is evident in their collaborative approach, creating tailored customer experience plans to unlock each brand's potential. By leveraging their expertise, brands like USAA, Patagonia, Starbucks, and Humana have optimized their customer experience execution to gain a competitive advantage.
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