Metro Medical, based in Burlington, MA, is a renowned healthcare industry leader specializing in top-notch medical answering services. With a warm local approach that values personal connections over account numbers, Metro Medical leverages the vast resources of one of the largest answering service networks in the US. This strategic collaboration ensures clients benefit from cutting-edge technology, rigorous in-house training, and robust quality control measures, guaranteeing superior and dependable service for patients and callers alike.
Focused on catering to the distinctive needs of medical professionals, Metro Medical was established to provide a tailored healthcare answering service that addresses specific industry requirements. From meticulously selecting top-quality equipment and designing a custom call handling platform to offering personalized solutions, every aspect of Metro Medical's operation reflects a commitment to excellence honed over three decades. This dedication has solidified Metro Medical's reputation as a trusted industry leader, preferred by prestigious healthcare organizations and respected local medical providers.
As a fully HIPAA-compliant answering service, Metro Medical offers a seamless solution for safeguarding patients' healthcare data. All receptionists undergo thorough HIPAA compliance training, ensuring the utmost confidentiality and professionalism in handling sensitive healthcare information. While the primary clientele consists of healthcare entities, Metro Medical's exceptional live answering services are also available to commercial businesses seeking to enhance customer experiences, including small businesses, contractors, property managers, attorneys, and more.
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