CFI Group USA LLC, based in Ann Arbor, MI, specializes in customer experience analytics for both government and business sectors. Teaming up with the Federal Consulting Group, CFI Group offers the exclusive American Customer Satisfaction Index program tailored for government agencies. Their suite of measurement tools and expert researchers aim to enhance stakeholder understanding and response strategies.
As a founding partner of the American Customer Satisfaction Index, CFI Group holds the sole license in the U.S. to implement ACSI methodology across federal and private sectors. Leveraging patented technology and a team of seasoned researchers, the company uncovers key operational drivers and the overall impact of customer experiences for businesses.
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