M&C Associates is a leading provider of contact center services, specializing in the installation, upgrade, and maintenance of contact center software for various industries. With a team of certified technicians, they ensure minimal downtime and enhanced end-user experience by focusing on accuracy, security, and thorough testing procedures.
They are experts in Avaya Aura Experience Portal, Contact Center, and Legacy platforms, including Symposium and Nortel self-service IVR Contact Center solutions. Additionally, they offer Genesys Customer Experience CX Platform solutions, catering to the needs of clients such as Emblem Health, HRA, Geisinger, and Weight Watchers, among others.
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