Service Smart Marketing Ltd. is a consumer research company based in Toledo, OH, offering a range of customized research programs to businesses. Their services include mystery shopping, telephone evaluations, competitor comparison evaluations, on-site audits, web surveys, and focus groups.
With their Smart Shop program, Service Smart Marketing provides trained consumers who pose as shoppers to gather objective information on employee performance, location cleanliness, product quality, and overall shopping experience. They aim to improve customer service awareness, increase sales, and provide feedback and accountability to their clients' specific strategies.
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