City of Austin 311, also known as Austin 3-1-1, serves as the central hub for accessing City services and information. When reaching out to 3-1-1, individuals are greeted by friendly and knowledgeable City of Austin ambassadors who are available around the clock, every day of the year. Whether seeking answers to questions or assistance with City departments or services, Austin 3-1-1 is committed to providing uncomplicated access to support.
For those on the go, the Austin 3-1-1 mobile app offers a convenient platform to report various issues to the City of Austin, such as potholes, graffiti, or loose animals. Users can effortlessly submit service requests and even include photos for reference. Additionally, the online service request option enables individuals to efficiently seek City services online and monitor the status of their requests.
Through multiple channels like social media, email, and phone, Austin 3-1-1 encourages engagement and feedback from the community. The City of Austin remains dedicated to enhancing accessibility and responsiveness to citizen concerns, ensuring a seamless and efficient experience for residents seeking assistance or information.
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