B TRNSFRMD is a Plano-based company specializing in customer experience (CX) and IT service management (ITSM) solutions. They offer a range of platform expertise, including omnichannel CX, cloud contact center, ITSM modernization, customer analytics, and more, to help businesses improve customer satisfaction and enhance agent service delivery. With a focus on harmonizing people, processes, data, and technology, B TRNSFRMD's solutions streamline workflows, accelerate time to value, and elevate operational excellence and customer value. Through their Optimize360o platform, B TRNSFRMD provides customized platform selection, industry-specific recommendations, comprehensive service offerings, advanced analytical tools, and seamless integration capabilities. Their modular framework, PATH to OUTCOME, enables businesses to create value through holistic design, transformation, and implementation, with a KPI-centric philosophy. B TRNSFRMD aims to prioritize future business goals, analyze areas for improvement, transform with agile platforms and automation, and hyper innovate to redefine customer experience and operational efficiency.Generated from the website

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